Refund Policy

Overview

This Refund Policy governs how Frontier Travel and Hospitality Solutions Private Limited ("The Man Wanders Globe") processes refunds for cancelled bookings. Refund eligibility is determined by our Cancellation Policy, which should be read in conjunction with this document.

Eligibility for Refunds

You may be eligible for a full or partial refund if:

• You cancel your booking within the windows specified in our Cancellation Policy and a refund is calculated to be due
• We cancel your booking (see Cancellation Policy §4)
• There is a demonstrable service failure on our part that materially impacted your trip
• Duplicate payments were made (full duplicate amount refunded)

Refunds are not payable for:

• Non-refundable third-party costs (certain airline tickets, hotel pre-payments, visa fees, activity deposits)
• Unused services due to personal choice (e.g. you chose not to attend an included activity)
• Losses due to force majeure events (see Cancellation Policy)
• Bookings cancelled after the departure date

Refund Process

1. Submit cancellation request — email hello@themanwandersglobetours.com with your booking reference.
2. Refund calculation — we calculate the refund amount per the Cancellation Policy and confirm in writing within 2 business days of receiving your request.
3. Third-party recovery — where your package includes non-refundable third-party bookings (e.g. non-refundable airfare), we will make best efforts to recover any amounts from suppliers on your behalf, but cannot guarantee recovery.
4. Refund processing — once agreed, refunds are processed within 10–14 business days. Credit card refunds may take an additional 5–7 business days to appear on your statement depending on your bank. Bank transfer refunds will be credited to the original account used for payment.

Refund Methods

Refunds are processed to the original payment method only:

Bank charges or foreign currency conversion losses incurred on the original payment are not recoverable and will be deducted from the refund where applicable.

GST on Refunds

Refund amounts are calculated on the base package price. GST (Goods and Services Tax) treatment on refunds will follow applicable Indian tax regulations at the time of processing. A revised tax invoice/credit note will be issued where applicable. Please consult your tax advisor for queries on GST implications.

Disputes

If you disagree with our refund calculation, please contact our team at hello@themanwandersglobetours.com within 14 days of receiving our refund confirmation. We commit to reviewing disputes fairly and responding within 7 business days. Unresolved disputes are subject to the dispute resolution clause in our Terms & Conditions.

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